Terms & Conditions
Please read these terms and conditions carefully before using our services.
These Terms and Conditions, along with the Privacy Policy or other applicable terms ("Terms"), constitute a binding agreement by and between CHIBLU INDIA (OPC) PRIVATE LIMITED ("Website Owner", "we", "us", or "our") and any user of the platform ("you", "your", "User").
These Terms govern your access to and use of our website, goods (as applicable), and services (collectively, the "Services"), whether you are accessing the platform as a Seller or a Buyer.
By accessing or using our website or availing the Services, you agree that you have read, understood, and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time without assigning any reason. Continued use of the Services constitutes acceptance of the updated Terms.
A. GENERAL TERMS (APPLICABLE TO ALL USERS)
1. Account Registration and Accuracy
• You agree to provide true, accurate, and complete information during registration and use of the Services.
• You are responsible for all activity carried out through your account.
2. Platform Role
• Chiblu operates as a discovery, visibility, and commerce facilitation platform.
• Chiblu does not own, sell, store, or ship products unless explicitly stated.
• Chiblu is not a party to transactions between Buyers and Sellers, except for limited payment facilitation where applicable.
3. Fees and Charges
• Certain Services are free, while others may be subject to subscription fees, add-on fees, or transaction-based platform service fees.
• All applicable fees will be communicated on the website or seller dashboard at the time of availing the Service.
• Payment gateway charges and applicable taxes are borne by the Seller.
4. Intellectual Property
• All platform content, branding, and technology are proprietary to Chiblu.
• Unauthorized use may result in legal action.
5. Third-Party Services
• The platform may include links to third-party websites or services.
• Use of such services is governed by third-party terms and policies.
6. Disclaimer
• Services are provided on an "as-is" and "as-available" basis.
• Users must independently assess the suitability of the Services.
7. Prohibited Use
• Users shall not use the platform for illegal, fraudulent, or prohibited activities.
B. SELLER-SPECIFIC TERMS
(Applicable if you list products or services on Chiblu)
8. Seller Responsibilities
• Sellers are solely responsible for product quality, pricing, legality, fulfillment, delivery, warranties, and post-sale support.
• Sellers must comply with all applicable laws, including consumer protection and tax laws.
9. Listings and Visibility
• Product listings, directory placement, and homepage features are subject to plan eligibility and platform discretion.
• Featured placements are time-bound and do not guarantee sales.
10. Payments and Platform Service Fees
• Sellers enabling online payments agree to pay a platform service fee and/or transaction fee per successful transaction.
• Fee structures may be revised and will be communicated via the platform.
• Payment gateway and third-party charges are borne by the Seller.
11. Refunds and Disputes
• Sellers are responsible for handling buyer disputes, refunds, and chargebacks.
• Chiblu may assist but is not liable for dispute outcomes.
C. BUYER-SPECIFIC TERMS
(Applicable if you browse, contact sellers, or place orders)
12. Buyer Responsibilities
• Buyers must review product details, pricing, and seller policies before placing orders.
• Buyers acknowledge that product representations are provided by Sellers.
13. Orders and Payments
• Orders may be placed directly with Sellers or via platform-enabled payments.
• Chiblu does not guarantee fulfillment of orders.
14. Shipping, Returns, and Refunds
• Shipping and returns are governed by Seller policies.
• Chiblu is not responsible for delivery delays or refund disputes.
15. Communication with Sellers
• Buyer–Seller communication may occur via WhatsApp or third-party tools.
• Chiblu does not control external communications.
D. LEGAL & ADMINISTRATIVE
16. Force Majeure
• Neither party shall be liable for failure or delay due to events beyond reasonable control.
17. Governing Law and Jurisdiction
• These Terms shall be governed by the laws of India.
• Courts in Bengaluru, Karnataka shall have exclusive jurisdiction.
18. Contact Information
• All communications relating to these Terms must be addressed via contact details provided on the website.
CHIBLU INDIA (OPC) PRIVATE LIMITED
For legal matters: legal@chiblu.com
Website: www.chiblu.com