Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
This Privacy Policy ("Policy") describes how CHIBLU INDIA (OPC) PRIVATE LIMITED ("Chiblu", "we", "us", or "our") collects, uses, stores, shares, and protects your information when you access or use our website, products, or services (collectively, the "Services").
By accessing or using the Services, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following information when you register, browse, or use our Services:
• Name
• Email address
• Phone number
• Business name and profile details
• City, state, and country
• Payment-related information (processed via third-party gateways)
1.2 Seller Information
If you register as a seller, we may collect additional information including:
• Business descriptions and product listings
• Pricing and catalog details
• Bank or payment settlement information (processed securely via payment partners)
• Communication preferences
1.3 Buyer Information
If you browse or place orders, we may collect:
• Contact information
• Order and transaction details
• Communication history with sellers (where applicable)
1.4 Automatically Collected Information
We may automatically collect:
• IP address
• Device and browser information
• Pages visited and usage activity
• Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
• Create and manage user accounts
• Display business profiles and catalogs
• Facilitate communication between buyers and sellers
• Enable payments and transaction processing
• Provide customer support
• Improve platform functionality and user experience
• Send service-related communications
• Ensure security, fraud prevention, and compliance
3. Payments and Financial Information
• Chiblu does not store your complete credit/debit card details.
• Payments are processed securely through third-party payment gateways.
• Chiblu only receives limited transaction information necessary for reconciliation and support.
• All payment processing is subject to the payment gateway's privacy and security policies.
4. Sharing of Information
We may share your information only in the following circumstances:
• With sellers or buyers to enable transactions or communication
• With service providers (hosting, analytics, payment gateways)
• To comply with legal obligations or law enforcement requests
• To protect Chiblu's rights, users, or platform integrity
We do not sell or rent your personal information to third parties.
5. WhatsApp and External Communication
• Some sellers may enable direct communication via WhatsApp or external platforms.
• Once you interact with sellers outside Chiblu, those interactions are governed by the privacy policies of such third-party platforms.
• Chiblu does not control or monitor communications conducted outside the platform.
6. Cookies and Tracking Technologies
• We use cookies and similar technologies to enhance user experience and analyze usage.
• You may disable cookies through your browser settings, but this may affect platform functionality.
7. Data Retention
• We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy.
• We may retain certain information for legal, regulatory, or dispute resolution purposes.
• Users may request deletion of their account, subject to applicable legal requirements.
8. Data Security
• We implement reasonable administrative, technical, and physical security measures to protect user data.
• However, no method of transmission over the internet is completely secure.
• Chiblu shall not be liable for unauthorized access beyond reasonable control.
9. User Rights
You have the right to:
• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent where applicable
Requests can be made using the contact details provided on the website.
10. Children's Privacy
• Chiblu does not knowingly collect personal information from individuals under the age of 18.
• If such information is discovered, it will be deleted promptly.
11. Third-Party Links
• Our website may contain links to third-party websites or services.
• Chiblu is not responsible for the privacy practices or content of such third parties.
12. Changes to This Policy
• We reserve the right to update or modify this Privacy Policy at any time.
• Changes will be effective immediately upon posting on the website.
13. Governing Law and Jurisdiction
• This Privacy Policy shall be governed by and construed in accordance with the laws of India.
• All disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
14. Contact Information
If you have any questions or concerns regarding this Privacy Policy or data practices, please contact us using the details provided on the website.
CHIBLU INDIA (OPC) PRIVATE LIMITED
For privacy inquiries: privacy@chiblu.com
Website: www.chiblu.com